Refund & Return Policy

1. Marketplace Role

Artistico is a marketplace platform operated by RedPhantomOps LLC. Individual Sellers are the merchants of record for their products. We facilitate transactions but are not the seller of any goods or services listed on the Platform. Refund eligibility and procedures may vary by Seller and product type, subject to the minimum standards described below.

2. Physical Products

Buyers may request a refund for physical items within fourteen (14) days of confirmed delivery under the following conditions:

• Damaged in Transit: The item arrived damaged or broken. Photographic evidence is required.
• Significantly Not as Described: The item materially differs from the listing description, images, or specifications.
• Non-Delivery: The item was not received within a reasonable period after the estimated delivery date (generally 30 days for domestic, 60 days for international).

Items must be returned in unused, original condition unless they arrived damaged. Return shipping costs are the Seller's responsibility for seller-error refunds (damage, misdescription). Sellers are not required to accept returns for buyer's remorse, though they may choose to do so under their own policies.

3. Digital Products

Digital downloads are generally non-refundable once accessed or downloaded, as they cannot be "returned." Exceptions are made in the following cases:

• Corrupt or Non-Functional File: The downloaded file is corrupt, damaged, or does not function as described.
• Substantially Different from Description: The delivered product materially differs from the listing.
• Non-Delivery: If the download link is unavailable or non-functional and the Seller does not resolve the issue within twenty-four (24) hours of notification, a refund may be issued.

4. Templates

Purchased templates are non-refundable once accessed. Exceptions may be granted if the template is materially different from its listing description or is non-functional. Contact the Seller first, then Platform support if unresolved.

5. Commission Work

Custom commission work is governed by the Seller's individual terms and policies, which should be communicated before work begins. Refund eligibility depends on the stage of completion. The Platform encourages Buyers and Sellers to resolve commission disputes directly. The Platform may facilitate communication but does not mediate commission disputes beyond this.

Sellers offering commission work are required to clearly state their turnaround time, revision policy, and scope before accepting payment, per our Seller Agreement.

6. Platform Fee

The 5% marketplace commission fee is non-refundable. RedPhantomOps LLC retains the Platform Fee even in the event of a product refund. Stripe payment processing fees are subject to Stripe's own refund policies.

7. How to Request a Refund

1. Contact the Seller Directly: Reach out to the Seller through the Platform to discuss the issue. Most issues can be resolved at this stage.
2. Platform Escalation: If you cannot resolve the issue with the Seller within seven (7) days, email support@redphantomops.com with your order details, a description of the issue, and any supporting evidence (photos, screenshots, correspondence).
3. Platform Review: Our team will review the dispute and may mediate a resolution. We may, at our sole discretion, issue a refund or partial refund.
4. Stripe Dispute Process: If the matter remains unresolved, Buyers may initiate a dispute through their payment provider. Note that filing a Stripe dispute (chargeback) is a last resort — see Section 8 below.

8. Chargebacks

We strongly encourage Buyers to use our dispute resolution process before initiating a payment dispute (chargeback) with their bank or credit card issuer. Chargebacks incur fees and disrupt the Platform for all parties.

Fraudulent or abusive chargebacks — where a Buyer initiates a chargeback without first attempting resolution through the Platform, or where the chargeback claim is demonstrably false — may result in immediate account suspension or permanent termination.

9. Seller Refund Obligations

Sellers are required to respond to refund requests within forty-eight (48) hours. Sellers who fail to respond to or unreasonably deny valid refund requests may be subject to Platform-initiated refunds charged to their account, account suspension, or termination. Full seller obligations are described in our Seller Agreement.

10. Consumer Protection Compliance

This Refund Policy is designed to comply with the Florida Deceptive and Unfair Trade Practices Act (FDUTPA, Fla. Stat. §501.201 et seq.) and applicable Federal Trade Commission (FTC) guidelines. Nothing in this policy is intended to limit any consumer rights provided by applicable law. If any provision of this policy conflicts with mandatory consumer protection laws in your jurisdiction, the applicable law prevails.